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Delete your faast account

You can delete your faast account here even if you no longer have the app. To make sure nobody else deletes it, we send a code to your phone number: only whoever holds that number can finish.

If you still have the app, it is quicker from there: Profile › Delete account.

What is deleted

As soon as you confirm, these are removed from our servers for good:

  • your account, your profile and profile photo;
  • all your devices, their push tokens and their encryption keys;
  • the messages still waiting to be delivered to you;
  • the backup of your chat history and its key;
  • your place in groups and channels.

The people you chatted with are told that the account no longer exists: they cannot write to it any more.

What stays

  • Messages you already sent stay on the phones of the people who received them: we cannot reach those copies.
  • Encrypted attachments stay on our server until they expire; without the keys, which were on your devices, nobody can open them.
  • Reports made with «Block or report» are kept for 90 days.
  • The app diary (technical errors) empties within 14 days; the encrypted backups of our servers renew within 7 days (daily copies) and 12 months (monthly copies).
  • Dana's data about you (conversations, memory, tasks) is not erased automatically yet: when you delete the account here we are told, and we erase it by hand. You can also ask us at [email protected].

Delete the account

  1. Type your phone number with the country code (for example +39 for Italy) and ask for the code.
  2. We send a 6-digit code to that number by SMS and, if faast is open on one of your devices, to the app as well. It is valid for 10 minutes.
  3. Type the code, tick the box and confirm. After 5 wrong codes the code stops working and you need a new one.
Your number

If the code does not arrive: check that the number is the one of your account and that it can receive SMS, then ask for a new one. If you lost the number too, write to us from the email you want us to answer and tell us the number: we will find a way to check that the account is yours.

Who we are

faast is run by Qubator S.r.l., Via delle Magliaie 39, 41012 Carpi (MO), Italy, VAT IT03994550360. For any question about your data: [email protected]. More in the privacy policy.